Vacancy No                             5442

Vacancy Title                          TECHNICAL SUPPORT ENGINEER

Location:                                

WIMBLEDON, SOUTH LONDON (FIXED & FIELD BASED POSITION)

PLEASE NOTE: Candidates must be within a comfortable commutable distance from Wimbledon – MAX 30-45 Minutes

Vacancy Description             

Do you have an interest in building a career with a market leading HVAC company? If so, this exciting opportunity to join a Market Leading, Award-Winning UK HVAC Contractor and Service Provider based in SOUTH LONDON might what you’ve been looking for?

The Company                         

A highly successful, well established UK HVAC turnkey contractor and service provider with an exceptional reputation earned through years of technical excellence, dedication and professionalism.

From chilled water and refrigeration plant through to AHUs, heat pumps, comfort cooling, FCUs, ASHPs, WSHPs and complete energy efficient HVAC solutions, they deliver critical systems into some of the most demanding environments.

They are supported by a strong team of mobile engineers, office staff, technical specialists and project managers, providing service, maintenance, repair and refurbishment across the UK. The business invests heavily in training and offers genuine long term career progression to everyone who joins.

The Opportunity                   

An exciting opportunity has arisen for a talented, inquisitive and technically capable Technical Support Engineer to join the team at their South London HQ.

This role is ideal for an ambitious HVAC professional who enjoys solving technical challenges, selecting and configuring equipment, and supporting engineers and customers across a wide variety of systems. Strong competence in chiller and AHU selection will form a core part of the role, alongside wider HVAC engineering support, parts identification and project coordination.

This is primarily an office-based role in SW19, however some field attendance and remote support will be required, so candidates must be prepared to travel when needed.

Job Dimensions and Responsibilities

The Technical Support Engineer will be a central technical resource for both internal teams and external clients. Responsibilities include:

Technical Support and System Expertise

• Provide high level technical support to the sales, service and engineering teams across chillers, AHUs, AC systems, refrigeration and wider HVAC plant
• Manage pre sales and post sales technical enquiries
• Support accurate selection, sizing and configuration of chillers, AHUs, heat pumps, FCUs and system components
• Review drawings, schedules and specifications to provide technically sound recommendations
• Produce technical data sheets, selection reports, performance documentation and recommendations

Chiller and AHU Selection

• Complete detailed chiller selections including capacity, flow rate, refrigerant choice, acoustic profile and operating conditions
• Complete detailed AHU selections including airflow, pressure drops, coils, filtration, efficiency requirements and acoustic criteria
• Use manufacturer tools and internal software to deliver accurate, validated selections
• Ensure compliance with ErP, Ecodesign, F Gas and energy efficiency regulations

Troubleshooting and After-Sales Support

• Support engineers and clients with troubleshooting on chillers, AHUs, fans, compressors, coils, controls and hydraulics
• Assist with remote diagnostics, commissioning support and root cause analysis

Analyse service reports, BMS data and error logs to provide corrective actions

Parts Identification and Procurement

• Identify, source and purchase parts and materials for further works, ensuring best pricing and availability
• Assist clients with spare parts identification, including creation of Critical Parts Lists
• Build and maintain strong supplier relationships to support rapid, cost effective procurement

Further Works and Quotation Management

• Ensure all further works quotations are logged, generated in a timely manner, submitted promptly and followed up appropriately
• Work closely with the relevant divisions and personnel to ensure technical and commercial accuracy

Documentation, Compliance and Internal Support

• Produce technical documents, drawings, schematics and support files when needed
• Ensure compliance with legislation, standards and best practice
• Support training for internal teams and clients including product support sessions and technical workshops
• Provide feedback to the wider business on technical issues, product quality and improvement opportunities

Skills and Experience Required

• Strong technical experience within HVAC engineering
• Solid understanding of chiller and AHU design, selection and performance
• Good knowledge of refrigeration, thermodynamics, psychrometrics and airflow principles
• Ability to read engineering drawings, wiring schematics and technical specifications
• Competent with HVAC selection software
• Strong communication skills with confidence supporting clients and colleagues
• Good organisation and an analytical, problem-solving mindset
• Knowledge of parts procurement, identification or spares logistics is highly advantageous

Qualifications

• HNC, HND or Degree in Mechanical Engineering, Building Services or related discipline preferred
• F Gas certification beneficial
• Manufacturer training on chillers, AHUs or specialist HVAC equipment advantageous

What’s In It for You?

• Basic Salary: Up to £55,000+ (higher basic available for standout experience)
• Pension & Healthcare
• Mobile, Laptop + Equipment
• Strong Career Development Opportunities
• 25 Days Holiday + Bank Holidays

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