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Area Sales Manager – Plumbing & Mechanical Products – London & Home Counties (5608)

Vacancy No 5608

Vacancy Title

AREA SALES MANAGER – Plumbing & Mechanical Products- London and Home Counties

Vacancy Description

The Company

Our Client is an established specialist supplier of high-quality fittings and associated products to the plumbing and mechanical engineering sectors. The business has built a strong reputation for product quality, reliability and customer service, supplying professional installers, plumbers, distributors and trade customers throughout the UK. With a dedicated warehouse and distribution facility, substantial stockholding and purpose-built training facilities, the company combines technical expertise with a strong focus on customer support, product development and industry-leading standards.

The Opportunity

An exciting opportunity has arisen for an ambitious and commercially driven Area Sales Manager to drive sales growth across a designated territory.

This is a strategic field sales role focused on identifying and converting opportunities while developing profitable, long-term relationships with new and existing stockists along with contractors and installers.

Operating on a fully remote basis, this role requires an individual who is highly organised, self-motivated and disciplined, with exceptional time and diary management skills.

Main Duties and Responsibilities

Sales and Business Development

Develop and implement a territory sales plan to achieve agreed sales, margin and growth targets.
Identify and develop new business opportunities across distribution, mechanical contractors and installers.
Prepare quotations, negotiate commercial terms and follow up on sales opportunities to maximise conversion rates.
Monitor competitor activity, market trends and customer requirements, providing regular feedback to the Sales Director.
Identify projects at an early stage and manage opportunities through to product selection, specification and installation.
Deliver product demonstrations and practical installation training to customers and installers.
Support customers during installations and assist with resolving product-related technical queries.

Distribution and Customer Relationship Management

Develop and maintain strong working relationships with plumbing and mechanical services merchants and distribution partners.
Work with branch managers, counter staff and internal sales teams to improve product knowledge, awareness and sales performance.
Support customer promotions, product launches, branch training and other sales initiatives.
Identify opportunities to increase stockholding, product availability and sales through distribution.
Ensure customers receive a professional, responsive and consistent level of service.

Skills and Knowledge Required:

Proven experience in an external sales role within the plumbing, heating, mechanical services or building services industry.
A strong understanding of plumbing and mechanical services distribution, contractors and installers.
Experience selling technical products and developing customer relationships.
The ability to identify and develop project opportunities and secure product specifications.
Confidence in delivering product demonstrations and technical installation training.
Excellent communication, presentation, negotiation and relationship-building skills.
Strong commercial awareness and the ability to achieve agreed sales targets.
A self-motivated, organised and proactive approach to managing a geographical sales territory.
A full UK driving licence.

What’s on Offer

Competitive salary and high earning potential
Company bonus and benefits package
Fully remote working with autonomy to manage your own territory
Ongoing training and professional development
A collaborative and supportive culture with strong internal teamwork
Genuine long-term career progression within a growing and innovative business

Training

All necessary training in relevant aspects of our Client’s business will be provided along with continuous training and development opportunities.

Location/Area LONDON & HOME COUNTIES

Salary

COMPETITIVE BASIC SALARY + EXCELLENT PERFORMANCE-DRIVEN REWARDS

Package

CAR ALLOWANCE, 25 DAYS HOLIDAY + BANK HOLIDAYS

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.

We cover all roles within the Construction Materials sector including:

Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Façade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs.

Customer Service Advisor (MEA) – Commercial Interiors – Birmingham (5557)

Vacancy No 5557

Job Title CUSTOMER SERVICE ADVISOR (MEA)

Location: WEST MIDLANDS | BIRMINGHAM

Job Description

Are you an experienced international B2B order management and customer service professional with hands-on export, sales support or dealer support experience?

Do you take pride in managing complex customer requirements accurately, coordinating international orders and ensuring every enquiry is progressed through to successful completion?

This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service.

This is not a traditional call centre position. It is a commercially focused international customer service, export and order management role where you will take responsibility for sales orders, quotations, dealer enquiries, export documentation and shipment coordination across the Middle East, Mediterranean and Africa.

Working within an established UK and EMEA customer service team, you will build trusted relationships with international customers, dealers, account managers, logistics partners and colleagues across production, warehousing, despatch and the wider international business.

The role offers stability, structured training, hybrid working following probation and genuine scope to develop your international customer service, export, systems and commercial knowledge within a supportive and collaborative environment.

The Role

You will act as a key point of contact for customers and dealers across the Middle East, Mediterranean and Africa, ensuring international quotations and orders are managed accurately from initial enquiry through to successful delivery.

The position combines international order management, customer service, export administration, dealer support, sales support and internal coordination.

Success will depend on accuracy, ownership and clear communication, together with the ability to remain calm and focused on solutions when managing changing priorities, documentation requirements and international delivery challenges.

This is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers and dealers informed and ensure actions are followed through without unnecessary delay.

Responsibilities

Input, manage and monitor international quotations and sales orders from initial enquiry through to fulfilment
Provide professional customer service and order support to customers and dealers across the Middle East, Mediterranean and Africa
Maintain accurate customer, pricing, stock, delivery and order information across internal business systems
Review the order book regularly and identify issues requiring action, escalation or customer communication
Prepare, process and validate export documentation to support accurate and compliant international shipments
Coordinate Ex Works logistics and high volume shipments in line with relevant market import and export requirements
Liaise with customers, dealers, logistics partners, account managers, production, warehousing and despatch to support successful delivery
Provide clear and timely information regarding products, pricing, stock availability, lead times, quotations and delivery arrangements
Manage customer and dealer enquiries professionally and take ownership of issues through to resolution
Maintain accurate customer and sales activity records using CRM, ERP and internal business systems
Support account managers throughout the specification, quotation and order process while building strong relationships across different countries and cultures
Work to agreed service standards, communicate customer feedback internally and identify opportunities to improve processes and the wider international customer experience

Knowledge, Skills and Experience Required

To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.

Essential experience and attributes include:

Relevant experience within international B2B order management, customer service, export administration, international sales support, dealer support or a related position
Hands on experience supporting international customers or dealers and managing orders through to delivery or fulfilment
Practical experience preparing, processing or managing export documentation
Experience raising and processing quotations and sales orders
A clear understanding of international order management, customer communication and internal coordination
Experience within an office based customer service, export or commercial support environment
Confident and professional written and verbal communication skills
Ability to manage multiple international orders, enquiries and priorities without compromising accuracy
Strong attention to detail and a structured, organised approach
Experience using an ERP, CRM or order management system
Commercial awareness and the confidence to hold detailed customer and dealer conversations
Ability to remain calm under pressure, take ownership and see actions through from beginning to completion

Experience coordinating Ex Works shipments, working with freight forwarders or supporting customers across multiple international markets would be highly advantageous.

Experience using JD Edwards, Salesforce, Oracle or a comparable system would also be beneficial, although full systems training will be provided.

Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another product led B2B environment would be beneficial but is not essential.

Direct experience supporting customers or dealers across the Middle East, Mediterranean or Africa would be advantageous. Strong international export and dealer support experience across other global markets will also be considered.

The Person

This role will suit someone who is commercially aware, internationally minded and takes genuine pride in delivering an excellent customer experience.

You will be organised, methodical and attentive to detail, with the confidence to build effective relationships with customers, dealers, account managers and colleagues across different departments, countries and cultures.

You will be comfortable working within established export and order management processes while also demonstrating initiative when dealing with customer enquiries, documentation requirements, shipment challenges and changing priorities.

The successful candidate will bring a positive, hardworking and resilient attitude and will be motivated to become a trusted member of the wider international team.

What Success Looks Like

During the first 3 to 6 months, you will be expected to:

Integrate positively into the MEA and wider EMEA customer service team
Develop a strong understanding of the company’s products, customers, dealers, systems and international order processes
Build effective relationships with international customers, dealers, account managers and internal stakeholders
Demonstrate accuracy, ownership and confidence when managing international orders, export documentation and customer enquiries
Communicate proactively across different countries, departments and time zones while consistently delivering high standards of service

What’s in it for you?

Strong basic salary of £30,000 to £35,000 depending on experience
10% bonus potential based on company and regional performance
Working hours of 7:00am to 3:30pm, reflecting the time difference across the MEA region
Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home
25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays
Option to purchase up to 5 additional holiday days each year
Company pension with employer contributions matched up to 6%
Health Cash Plan and access to an on-site gym
Full product and systems training
Supportive and internationally connected team environment
Genuine long-term career development and progression opportunities

SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Customer Service Advisor – Commercial Interiors – Birmingham (5556)

Vacancy No 5556

Job Title CUSTOMER SERVICE ADVISOR (UK)

Location: WEST MIDLANDS | BIRMINGHAM

Job Description

Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion?

This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment.

Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business.

The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment.

The Role

You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery.

The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change.

Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay.

Responsibilities

Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment
Maintain accurate customer, pricing, stock, delivery and order information across internal systems
Review the order book regularly and identify any potential issues requiring action or customer communication
Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies
Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery
Manage customer enquiries professionally through telephone, email and other communication channels
Take ownership of customer issues and ensure they are progressed efficiently through to resolution
Maintain accurate customer and sales activity records using CRM, ERP and internal business systems
Support account managers throughout the specification, quotation and order process
Build strong and professional relationships with internal and external customers
Coordinate product samples through to despatch and follow up where required
Work to agreed service levels, response times and quality standards
Act as an internal voice of the customer and communicate relevant feedback across the business
Identify practical opportunities to improve processes, service quality and the wider customer experience

Knowledge, Skills and Experience Required

To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.

Essential experience and attributes include:

Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position
Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment
Experience raising and processing quotations and sales orders
A clear understanding of order management, customer communication and internal coordination
Experience working within an office-based customer service or commercial support environment
Confident and professional written and verbal communication skills
Ability to manage multiple orders, enquiries and priorities without compromising accuracy
Strong attention to detail and a structured, organised approach
Experience using an ERP, CRM or order management system
Commercial awareness and the confidence to hold detailed customer conversations
Ability to remain calm, positive and solutions-focused when working under pressure
A tenacious approach with the ability to take ownership from beginning to completion
Strong working knowledge of Microsoft Office applications

Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided.

Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential.

The Person

This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion.

You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries.

You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities.

The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team.

What Success Looks Like

During the first 3 to 6 months, you will be expected to:

Integrate positively into the UK and wider EMEA customer service team
Develop a strong understanding of the company’s products, customers, systems and order processes
Build effective relationships with customers, account managers and internal stakeholders
Demonstrate accuracy, ownership and clear communication across customer enquiries and orders
Show the attitude, focus and commitment required to deliver consistently high standards of service

What’s in it for you?

Strong basic salary of £30,000 to £33,000 depending on experience
Some flexibility for an exceptional candidate with particularly relevant experience
10% bonus potential based on company and regional performance
Working hours of 8:30am to 5:00pm with 1 hour for lunch
Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home
25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays
Option to purchase up to 5 additional holiday days each year
Company pension with employer contributions matched up to 6%
Health Cash Plan
Access to an on-site gym
Full product and systems training
Supportive and internationally connected team environment
Genuine long-term career development and progression opportunities

Regional Account Manager – Building & Landscaping Products – Scotland (5607)

Vacancy No 5607

Vacancy Title

REGIONAL ACCOUNT MANAGER – BUILDING AND LANDSCAPING PRODUCTS – SCOTLAND

Vacancy Description

Are you an experienced sales professional looking to enhance your career with a leading premium supplier and manufacturer of building products who are looking to appoint a Regional Account Manager to drive the continued growth of their brand in the UK market.

Our Client specialises in the manufacturing and supply of a comprehensive range of building products for both professional and DIY use.

The Company

With over a decade of industry experience, the company has built a strong reputation as the trusted, go-to supplier for high-quality products. Their range is widely stocked by Builders Merchants, Trade Outlets, and leading DIY retailers nationwide, making them a staple in the hands of professionals and home improvers alike.

The Role

Reporting to the Sales Manager, your role will be to strengthen customer relationships and drive sales growth within the Southern territory, increasing brand visibility and demand through merchant engagement, installer relationships, in-branch training, and merchandising

Key responsibilities include:

Produce and carry out gap analysis on all active accounts and improve customer product mix
To ensure integration of new products to customer base
To identify and grow relationships with general merchant installers to create a demand for products in Builder’s Merchants
To ensure POS is current and explore opportunities to improve exposure in branches
Identify needs and carry out training within branches
Identify and book physical training to a team of Landscapers carried out by the PTM in branches
Working with BDM’s to identify and carry out larger group training sessions
Actively prospect new Merchant Partner opportunities
To ensure new stocking branches are merchandised fully in a suitable timeframe and monitored following

Skills and Knowledge Required:

Previous experience of sales or account management within the building products sector
A strong understanding of the Builder’s Merchant supply chain
Strong diary management and area planning skills

Location/Area Scotland

Package

Negotiable salary (DOE), monthly and yearly bonuses, electric company car, laptop, mobile phone, pension scheme

Internal Sales Representative – Heavyside Building Products – Derbyshire (5597)

Vacancy No 5597

Job Title

Internal Sales Representative- Heavyside Building Products

Job Description

Are you interested in joining a well-established supplier of heavyside building products who are looking to appoint an Internal Sales Representative to help them capitalise on opportunities across construction industry.

The Role

Working closely with an externally based Sales Manager, you will be responsible for ensuring the achievement of set sales targets and will be responsible for developing the company’s business across a given geographical region, raising the profile of the company with new customers whilst maintaining and improving existing business relationships.

Specific duties would include:

Making a high volume of outbound calls (40 calls /day) to key stakeholders of construction projects – eg. building contractors, developers, architects – to secure interest
Working to company sales KPI’s and targets
Proactively pursue new sales leads
Respond to occasional inbound enquiries
Sales of all company product ranges to meet agreed area budgets
Consistent and regular chasing of enquiries, taking a ‘consultative’ approach
Successfully progress specification of upcoming projects from architectural stages to contractor and order. Full ownership of the process
Accurate and timely management of current customer database.
Communication with all relevant colleagues on a day-to-day basis
Tracking Projects through to multiple stakeholders

Knowledge, Skills and Experience Required

Our Client is looking for rresilience and the ability to demonstrate persistence
You’ll be eager to learn and receptive to new ideas
Demonstrate a history of sales experience or customer facing roles
A good/reasonable knowledge of IT, especially CRM, EXCEL, Outlook
There are no education requirements, but you must be articulate, and able demonstrate your points clearly both verbally and in writing
Highest level of professionalism is a must
Some knowledge of the construction industry would be beneficial but not essential

TERRITORY Derbyshire

SALARY £25K-£30K (D.O.E) + Excellent Rewards Package

25 Days Holiday + bank holidays,

Area Sales Manager – Roofing & Building Products – South Central (5594)

Vacancy No 5594

Vacancy Title

AREA SALES MANAGER – ROOFING & BUILDING PRODUCTS – SOUTH

Vacancy Description

The Company

Our Client is a well-established international manufacturer and distributor operating within the roofing, drainage and plumbing sectors.

With origins dating back to the late 1940s, the business has built a strong reputation for innovation, quality and reliability. It supplies a wide network of retailers, builders’ merchants and online partners across the UK, Europe, the Middle East and Africa.

Focused on delivering practical, high-quality solutions supported by excellent customer service, the company offers a stable yet growing environment for professionals looking to make an impact within an internationally recognised business.

The Opportunity

An exciting opportunity has arisen for an ambitious and commercially driven Area Sales Manager to drive sales growth across a designated territory.

This is a strategic field sales role focused on identifying and converting opportunities while developing profitable, long-term relationships with new and existing stockists.

Operating on a fully remote basis, this role requires an individual who is highly organised, self-motivated and disciplined, with exceptional time and diary management skills.

Main Duties and Responsibilities

Selling into Builders’ Merchants, Specialist Distributors, Roofing Merchants, Electrical Wholesale and similar customers
Create strong account relationships, recognising opportunities and maximising potential
Identify new products and market gaps
Account and product evaluation with key accounts
Generating bespoke product profiles
Generating structured business plans and driving them forward
Negotiating and applying new discounts on new and existing ranges
Promoting web ordering
Merchandising and training when required
Attending various trade show & exhibitions
Ensuring the CRM software is used to its highest potential and all notes and contact information is up to date at all times

Skills and Knowledge Required:

Previous sales experience with a proven track record is essential
Confident & outgoing personality
High level of communication skills
Excellent negotiation skills & commercial awareness of opportunities
Good IT skills with high competency in Microsoft Office
Ability to work as part of a team and assist colleagues when required

What’s on Offer

Competitive salary and high earning potential
Company bonus and benefits package
Fully remote working with autonomy to manage your own territory
Ongoing training and professional development
A collaborative and supportive culture with strong internal teamwork
Genuine long-term career progression within a growing and innovative business

Training

All necessary training in relevant aspects of our Client’s business will be provided along with continuous training and development opportunities.

Location/Area SOUTH UK

Salary

COMPETITIVE BASIC SALARY + EXCELLENT PERFORMANCE DRIVEN REWARDS

Package

PENSION, HEALTH SCHEME, COMPANY BONUS, CAR ALLOWANCE, 25 DAYS HOLIDAY

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

We cover all roles within the Construction Materials sector including:

Customer Service Manager – Building Products – Essex (5575)

Vacancy No 5575

Job Title Customer Service Manager- Building Products- Essex

Job Description

Are you an experienced customer service expert looking for the next step in your career?

If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex.

The Role

This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business.

This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department.

Specific Duties:

Direct line management of the Customer Service and Technical Sales Team
Lead, develop and motivate the Customer Service and Technical Support teams
Deliver exceptional customer service across all customer touchpoints
Manage reactive and proactive sales workloads to ensure responsiveness and efficiency
Maximise sales opportunities through effective handling and follow-up of enquiries and quotations
Monitor, analyse and improve quotation conversion rates and sales performance
Act as the escalation point for customer complaints and service issues, ensuring timely resolution
Work closely with external sales teams to support customer retention and revenue growth
Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes.
Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction.
Drive continuous improvement of processes, systems and customer experience.

Knowledge, Skills and Experience Required

Strong Customer Service Background
Previous managerial experience
Strong commercial acumen
Ability to work under pressure in a commercial environment
Ability to multitask and work to tight deadlines.
Experience of managing, training, developing and supporting a team.
A calm and professional manner at all times.
Demonstratable sales and technical ability

Location Essex (office based)

Working Hours 8:30- 5:00 PM (8:30- 2:30 on Fridays)

Salary Negotiable (D.O.E) + Excellent Rewards Package

25 Days Holiday, Company Car, Laptop, Mobile Phone

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

We cover all roles within the Construction Materials sector including:

Sales Consultant – Tools & Consumables – Midlands (5574)

Vacancy No 5574

Vacancy Title

SALES CONSULTANT – TOOLS AND CONSUMABLES – MIDLANDS

Vacancy Description

The Company

Our client is one of the UK’s leading suppliers of essential construction and industrial products, serving merchants, distributors and trade professionals throughout the UK and Ireland. With over 5 decades of industry expertise, the business has built an outstanding reputation for product quality, exceptional customer service and supply chain excellence, offering an extensive portfolio of more than 8,000 products.

Continued investment in innovation, people and customer service has established the business as a trusted partner to the construction industry. With ambitious plans for continued growth and a collaborative, customer-focused culture, the company offers excellent opportunities for career development within a dynamic and market-leading organisation.

The Role

An exciting opportunity has arisen for an ambitious and commercially driven sales consultant to drive sales growth across a designated territory.

This is a strategic field sales role focused on identifying and converting opportunities while developing profitable, long-term relationships with new and existing stockists.

Operating from a fully remote basis, this role requires an individual who is highly organised, self-motivated and disciplined, with exceptional time and diary management skills.

Key responsibilities include:

Selling into builders’ merchants, timber merchants, specialist distributors and similar customers.
Create strong account relationships, recognising opportunities and maximising potential.
Identify new products and market gaps.
Account and product evaluation with key accounts.
Generating bespoke product profiles.
Generating structured business plans and driving them forward.
Setting call objectives and achieving them.
Selling in promotions.
Negotiating and applying new discounts on new and existing ranges.
Promoting web & EDI ordering.
Merchandising and training when required.
Attending various trade show & exhibitions.
Ensuring the CRM software is used to its highest potential and all notes and contact information is up to date at all times.

Skills and Knowledge Required:

Previous sales experience with proven track record is essential.
Confident & outgoing personality.
High level of communication skills.
Excellent negotiation skills & commercial awareness of opportunities.
Good IT skills with high competency in Microsoft Office.
Ability to work as part of a team and assist colleagues when required.

What’s on Offer

Competitive salary and uncapped earning potential.
Company bonus and benefits package.
Fully remote working with autonomy to manage your own territory.
Ongoing training and professional development.
A collaborative and supportive culture with strong internal teamwork.
Genuine long-term career progression within a growing and innovative business.

Location/Area Area tailored to Candidates’ location

Package

Competitive basic salary, performance-based bonus, company car, laptop/ mobile phone, company pension scheme, 25 days holiday + bank holidays

Branch Manager – Building Products (5571)

Vacancy No 5571

Vacancy Title BRANCH MANAGER- BUILDING PRODUCTS

Vacancy Description

The Company

Our client is a well-established specialist roofing merchant supplying high-quality pitched and flat roofing materials to trade professionals across the South East. Established over three decades ago, the business has built an outstanding reputation for technical expertise, exceptional customer service and extensive product knowledge, offering a comprehensive range of roofing solutions from many of the industry’s leading manufacturers.

The Role

This is an exciting opportunity for an experienced Branch Manager to join a successful and well-established specialist roofing merchant at a pivotal stage in its journey. With ambitious growth plans and significant investment across the business, the company is embarking on an exciting expansion strategy with the objective of doubling in size over the coming years.

This is a hands-on leadership role with full responsibility for the day-to-day management and performance of the branch, overseeing logistics, transport, stock control, sales, customer service and operational excellence. Managing a small team, you will play a key role in driving branch profitability, developing your people, strengthening customer relationships and supporting the company’s continued growth.

Key responsibilities include:

Day to day management of all branch logistic operations to include supplier deliveries, customer deliveries and collections.
Responsible for the operation of the transport department to include deliveries, vehicle management, insurance and driver training.
Responsible for branch stock levels, stock loss (damage and theft) and manage branch buyer and or stock controller.
Personnel management, recruitment, motivation, training and development, including appraisals. (4 direct reports)
Ensure the business development and growth targets are met by managing the internal branch sales team and sales development
Manage banking, daily cash reconciliation, invoicing and branch debtor control
Develop and maintain business relationships with customers, and ensuring the company high standards of service are provided by all members of staff.
Meet performance targets (KPI’s set by the company – sales, overheads, profit, gross margins and stock).
Responsible for participating in branch sales initiatives including marketing, customer acquisition and product selection.
Responsible for all branch health and safety procedures to include security for colleagues and customers.
Ensure routine stock checks are maintained and stock is adjusted to keep high levels of accuracy.
Maintain attendance records and liaise with accounts department regarding monthly salaries.
Manage and maintain the site, including arranging repairs and regular upkeep to the building and surrounding area.
Carry out other duties which fall within reasonable expectations of the role.

Skills and Knowledge Required:

Proven branch management experience in this or a similar role
Excellent communication skills, both externally and internally, to enable the successful completion of individual deliveries to fulfil expectations
Sufficient knowledge of modern management techniques and best practices
Ability to meet sales targets and production goals
Familiarity with industry’s rules and regulations
Excellent organizational skills
Results driven and customer focused
Leadership and human resources management skills
Excellent verbal and written communication skills.
Ability to deal with stressful situations effectively
A team player at all times
Strong product knowledge within the merchant industry
Understanding of health and safety

Location/Area Buckinghamshire

Package

Negotiable basic salary, bonus, Private healthcare, 25 days holiday + Bank Holidays

Business Development Manager – Roofing Products (5569)

Vacancy No 5569

Vacancy Title

BUSINESS DEVELOPMENT MANAGER- ROOFING PRODUCTS

Vacancy Description The Company

The Role

An exciting opportunity has arisen for an ambitious and commercially driven Business Development Manager to drive sales growth across a designated territory.

This is a strategic field sales role focused on identifying and converting project opportunities while developing profitable, long-term relationships with key decision-makers throughout the construction supply chain.

Operating from a fully remote basis, this role requires an individual who is highly organised, self-motivated and disciplined, with exceptional time and diary management skills. Success will come through proactive business development, effective project tracking and close collaboration with internal departments to ensure opportunities are managed efficiently from initial enquiry through to order.

Key responsibilities include:

Promote the business and its service to existing and potential customers to generate new business
Market activities to support company profile and sales opportunities
Source potential new customers
Research growth avenues for business and implement accordingly
Seek new product categories/products
Negotiate prices with suppliers
Visit customers on site
Achieve target margins

Skills and Knowledge Required:

Proven sales management experience in this or similar role
Previous experience in selling roofing or other related building materials
A significant track record in marketing and business development within the merchanting sector
A team player who is comfortable with a collaborative leadership culture
Excellent organisation and project management capabilities which complement excellent all-round communication and influencing skills and the ability to think on your feet
A commitment to personal growth and learning
Full, clean driving license

What’s on Offer

Competitive salary (dependent on experience)
Company bonus and benefits package
Company car, laptop, mobile phone, home office equipment
Fully remote working with autonomy to manage your own territory
Ongoing training and professional development
A collaborative and supportive culture with strong internal teamwork.
Genuine long-term career progression within a growing and innovative business.

Location/Area Northern Home Counties/ East Anglia

Package Private healthcare, 25 days holiday + Bank Holidays