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Customer Service Manager – Building Products – Essex (5575)

Vacancy No 5575

Job Title Customer Service Manager- Building Products- Essex

Job Description

Are you an experienced customer service expert looking for the next step in your career?

If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex.

The Role

This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business.

This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department.

Specific Duties:

Direct line management of the Customer Service and Technical Sales Team
Lead, develop and motivate the Customer Service and Technical Support teams
Deliver exceptional customer service across all customer touchpoints
Manage reactive and proactive sales workloads to ensure responsiveness and efficiency
Maximise sales opportunities through effective handling and follow-up of enquiries and quotations
Monitor, analyse and improve quotation conversion rates and sales performance
Act as the escalation point for customer complaints and service issues, ensuring timely resolution
Work closely with external sales teams to support customer retention and revenue growth
Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes.
Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction.
Drive continuous improvement of processes, systems and customer experience.

Knowledge, Skills and Experience Required

Strong Customer Service Background
Previous managerial experience
Strong commercial acumen
Ability to work under pressure in a commercial environment
Ability to multitask and work to tight deadlines.
Experience of managing, training, developing and supporting a team.
A calm and professional manner at all times.
Demonstratable sales and technical ability

Location Essex (office based)

Working Hours 8:30- 5:00 PM (8:30- 2:30 on Fridays)

Salary Negotiable (D.O.E) + Excellent Rewards Package

25 Days Holiday, Company Car, Laptop, Mobile Phone

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.

We cover all roles within the Construction Materials sector including:

Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Façade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs.

Customer Service Advisor – Commercial Interiors – Birmingham (5556)

Vacancy No 5556

Job Title CUSTOMER SERVICE ADVISOR (UK)

Location: WEST MIDLANDS | BIRMINGHAM

Job Description

Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion?

This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service.

This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment.

Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business.

The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment.

The Role

You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery.

The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change.

Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay.

Responsibilities

Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment
Maintain accurate customer, pricing, stock, delivery and order information across internal systems
Review the order book regularly and identify any potential issues requiring action or customer communication
Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies
Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery
Manage customer enquiries professionally through telephone, email and other communication channels
Take ownership of customer issues and ensure they are progressed efficiently through to resolution
Maintain accurate customer and sales activity records using CRM, ERP and internal business systems
Support account managers throughout the specification, quotation and order process
Build strong and professional relationships with internal and external customers
Coordinate product samples through to despatch and follow up where required
Work to agreed service levels, response times and quality standards
Act as an internal voice of the customer and communicate relevant feedback across the business
Identify practical opportunities to improve processes, service quality and the wider customer experience

Knowledge, Skills and Experience Required

To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.

Essential experience and attributes include:

Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position
Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment
Experience raising and processing quotations and sales orders
A clear understanding of order management, customer communication and internal coordination
Experience working within an office-based customer service or commercial support environment
Confident and professional written and verbal communication skills
Ability to manage multiple orders, enquiries and priorities without compromising accuracy
Strong attention to detail and a structured, organised approach
Experience using an ERP, CRM or order management system
Commercial awareness and the confidence to hold detailed customer conversations
Ability to remain calm, positive and solutions-focused when working under pressure
A tenacious approach with the ability to take ownership from beginning to completion
Strong working knowledge of Microsoft Office applications

Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided.

Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential.

The Person

This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion.

You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries.

You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities.

The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team.

What Success Looks Like

During the first 3 to 6 months, you will be expected to:

Integrate positively into the UK and wider EMEA customer service team
Develop a strong understanding of the company’s products, customers, systems and order processes
Build effective relationships with customers, account managers and internal stakeholders
Demonstrate accuracy, ownership and clear communication across customer enquiries and orders
Show the attitude, focus and commitment required to deliver consistently high standards of service

What’s in it for you?

Strong basic salary of £30,000 to £33,000 depending on experience
Some flexibility for an exceptional candidate with particularly relevant experience
10% bonus potential based on company and regional performance
Working hours of 8:30am to 5:00pm with 1 hour for lunch
Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home
25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays
Option to purchase up to 5 additional holiday days each year
Company pension with employer contributions matched up to 6%
Health Cash Plan
Access to an on-site gym
Full product and systems training
Supportive and internationally connected team environment
Genuine long-term career development and progression opportunities

SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Operations & Procurement Manager – Oxfordshire (5555)

Vacancy No 5555

Vacancy Title Operations & Procurement Manager

Location Oxfordshire

Role

The Operations Manager is responsible for leading and optimising the company’s end-to-end operational performance with the core role of proactively managing Procurement and Integrated Business Planning (IBP) with oversight and management of Logistics and Customer Services to ensure product availability, customer deliveries, cost efficiency through excellent planning, implementing lean stock management strategies and ensuring deadlines are met whilst aligning with UK & fiwe business objectives.
A strong leader & effective communicator to drive change, create a lean and motivated working environment
Qualified in Supply Chain Management (CIPS/CPSM preferred) with 3 – 5 years management experience in a similar environment which includes international imports and custom controls
Setting clear objectives, performance measures and accountability across the team

Responsibilities

Procurement & Supply

Own and lead the UK Procurement Strategy working closely with fiwe (80%) and third – party (20%) suppliers

Manage price increases
Management of the procurement department within the UK business to ensure all policies are adhered to on a day-to-day basis.
Ongoing professional and self – development and knowledge updates for Procurement Team and reporting line, ensuring day to day tasks are carried out and ad hoc purchasing duties are supported getting hands on as required
Conduct monthly meetings with Sales & Technical Directors, Product Manager & Finance Controller on stock development, accuracy, availability and forecasting
Accurate forecast and demand planning whilst working closely with the business and the client project requirements
Ensuring that the procurement department achieves agreed KPI’s to maximise the level of service to stakeholders.
S&OP Co-Ordinator for the business
Key contact for Company Logistic SAP System, ensuring procurement staff are fully trained, system is maintained and updated, and we are best able to utilise all available tools and reports.
To support the Department Managers and Procurement Team to ensure all purchasing activities are fulfilled as per the Global Purchasing Organisation standard.

Liaise with parent company on supply, pricing, and availability
Source and manage supplier relationships, including negotiations, quality, safety and SLAs
Ensure all third-party suppliers adhere to group purchasing policy
Monitor supplier performance and drive improvements

IBP Planning & Forecasting

Own and lead the IBP process across all functions
Develop demand forecasts using data and sales input
Align supply with demand to maintain service levels and stock efficiency
Run monthly IBP meetings and manage risks/opportunities

Logistics, Inventory & Cost Control (Reporting & Oversight)

Optimise stock levels and reduce slow-moving inventory replenishing as necessary
Oversee inbound logistics, international freight, customs clearance and UK distribution activities with the Logistics Co-Ordinator
Ensure management of third-party logistics providers and carriers is delegated to achieve on time in full (OTIF) Targets and create a strategy to ensure compliance and cost effectiveness
Deliver cost control through effective purchasing
Develop & implement inventory control systems & practices
Support stock accuracy and inventory turnover working with the Logistics Co-Ordinator
Support budgeting with accurate procurement data
Championing our Process System to drive continuous improvement in logistics, service levels and cost controls

Customer Services Leadership (Reporting & Oversight)

Oversee the Customer Services function to ensure excellent order processing, communication, and issue resolution
Set and monitor service KPIs such as order accuracy, response times, claims and customer satisfaction
Act as the escalation point for operationally driven customer issues
Ensure strong collaboration between Operations Department and all areas of the business

Systems & Collaboration

Proficient in SAP or similar Databases
Maintain accurate SAP data and reporting
Strong use and knowledge of excel analysis and reports
Work with Sales, Marketing, Finance, and Operations to align plans
Support product launches with sourcing and stock readiness

Compliance

Ensure adherence to company policies and UK regulations
Maintain supplier compliance, ethical & quality standards I.W.A. QA Policy
Maintaining and updating records of purchase orders, pricing reports and inventory records
For the health, safety and wellbeing of self, department & visitors.

Authorities

Negotiate supplier terms, pricing, lead times, minimum order quantities and select third-party suppliers & support Department Managers with their suppliers and negotiations.
Make purchasing decisions based on forecasts and IBP outputs
Implement procurement and planning improvements
Challenge demand forecasts and escalate supply risks

Accountabilities

Agreeing contract costs in line with DOA
IBP effectiveness and forecast accuracy
Product availability and service levels
Inventory performance (stock turns, slow movers)
Cost savings and supplier performance
Data accuracy and supply chain risk management
Maintaining SAP system ensuring up to date information
For proactive management & development of purchasing department
Ensuring teams PDP’s are completed in accordance with Company processes
Monitor pricing fluctuations and ensure all increases over agreed levels are communicated with the MD before orders placed

Key KPIs

Forecast Accuracy
Stock availability
Stock Turns
Inventory Value
OTIF delivery performance
Cost Savings
Reduce Slow-Moving Stock %

Key Accounts Hire Controller – Plant Hire – Hertfordshire (5549)

Vacancy No 5549

Vacancy Title KEY ACCOUNTS HIRE CONTROLLER – PLANT HIRE

Vacancy Description

As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions is working on behalf of a leading supplier of plant hire for the construction industry who, due to continued success, are seeking to recruit a Key Accounts Hire Controller to join their small dedicated team in Hertfordshire.

The Company

Our Client is one of the UK’s most respected construction support businesses, providing nationwide plant hire, transport, training, and labour solutions. Established over four decades ago, the company has grown into a market leader, supporting many of the UK’s flagship infrastructure and construction projects. Renowned for its customer-first approach, commitment to safety, and investment in innovation and sustainability, the business offers employees the opportunity to join a progressive, growing organisation with a strong reputation across the construction industry.

The Opportunity

This is a fast-paced and customer-focused position where you will play a key role in supporting major account customers with their plant hire requirements. Acting as a central point of contact, you will coordinate hire enquiries, manage quotations, liaise with internal departments, and ensure customers receive a seamless service from enquiry through to delivery.

The successful candidate will enjoy working in a busy environment, building strong customer relationships and ensuring that service levels consistently exceed expectations.

Key Responsibilities

Managing incoming hire enquiries from key account customers
Providing product guidance and recommending suitable equipment solutions
Preparing accurate quotations and processing hire requests
Coordinating with operational teams to ensure equipment availability and timely delivery
Working closely with logistics, credit control, transport, and depot teams to fulfil customer requirements
Building and maintaining strong relationships with customers and internal stakeholders
Monitoring customer requests and ensuring queries are resolved efficiently
Supporting the achievement of departmental service and profitability objectives
Maintaining accurate records and updating internal systems
Visiting customer sites when required to strengthen relationships and gain a better understanding of project requirements

Candidate Requirements

The ideal candidate will be highly organised, customer-focused, and capable of managing multiple priorities within a busy commercial environment.

Applicants should possess:

Excellent communication and relationship-building skills
Strong organisational skills and attention to detail
A proactive and solutions-focused approach
The ability to work effectively under pressure and meet deadlines
Good IT literacy and confidence using business systems and Microsoft Office applications
Strong administrative and coordination skills
A positive attitude and willingness to collaborate across departments
Previous experience within plant hire, tool hire, construction support services, customer service, sales support, or hire desk environments would be advantageous

What’s on Offer

Competitive salary package
Ongoing training and career development opportunities
Supportive and collaborative working environment
Employee wellbeing initiatives
Opportunities to progress within a growing and successful business
The chance to work with a market-leading organisation supporting major UK construction and infrastructure projects

This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a respected and growing business operating at the forefront of the construction support sector.

Location/Area HERTFORDSHIRE (Office-based)

Salary NEGOTIABLE BASIC SALARY (DOE)

Package

25 Days Holiday + Bank Holidays, £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals, Subsidised gym membership, enhanced maternity and paternity leave, mental health and wellbeing support programs

Warehouse Manager – NIGHTS – Timber Importer & Distributor (5548)

Vacancy No 5548

Job Title

WAREHOUSE MANAGER – NIGHTS -TIMBER IMPORTER & DISTRIBUTOR

Job Description

SRS Recruitment are one of the UK’s leading Construction Production Recruiters, our client is leading Importer & Distributor of Timber, Plywood and Panel Products and due to expansion and internal promotion they are seeking a WAREHOUSE MANAGER, and we delighted to have the opportunity to assist them in their search. If you are currently in working in a Merchant or for a distributor, and are looking to move into a management role this this could be for you!

Reporting to: OPERATIONS MANAGER

As WAREHOUSE MANAGER your role will be to oversee the day-day operations of the warehouse, ensure safe storage and handling of goods at all times. Ensure all goods are accurately and efficiently dispatched. You would ensure all warehouse operations runs smoothly, and safely and in compliance with company policies. As WAREHOUSE MANAGER you would be responsible for leading your Team, ensure Timber is stored and transported correctly and meet customer and business demands and delivery schedules.

Key Responsibilities of WAREHOUSE MANAGER

Staff Supervision & Development
Plan, organize and manage all daily warehouse operations.
Goods in and inventory control
Ensure efficient and safe workflow
Manage warehouse recruitment, staff inductions and training
Oversee the inspection of quality control
Coordinate transport team to meet deadlines

Skills & Experience Required – WAREHOUSE MANAGER

Proven experience in warehouse management or a similar role
Experience within the Timber / Builders Merchant sector
Strong experience in warehouse procedures, inventory control and logistics
Solid understanding of Health & Safety (ISOH)
Effective communication skills
Customer focused with sound commercial skills.
Good IT skills & PC literate and experience with Microsoft Outlook

Location/Area HERTFORDSHIRE

Salary Competitive remuneration package

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

We cover all roles within the Construction Materials sector including:

Warehouse Manager- Timber Importer & Distributor (5546)

SRS Recruitment is one of the UK’s leading Construction Production Recruiters. Our client is a leading Importer & Distributor of Timber, Plywood and Panel Products, and due to expansion and internal promotion, they are seeking a WAREHOUSE MANAGER, and we are delighted to have the opportunity to assist them in their search. If you are currently working in a Merchant or for a distributor and are looking to move into a management role, this could be for you!

Reporting to: OPERATIONS MANAGER

As WAREHOUSE MANAGER, your role will be to oversee the day-to-day operations of the warehouse, ensure safe storage and handling of goods at all times. Ensure all goods are accurately and efficiently dispatched. You would ensure all warehouse operations runs smoothly, and safely and in compliance with company policies. As WAREHOUSE MANAGER you would be responsible for leading your Team, ensuring Timber is stored and transported correctly and meet customer and business demands and delivery schedules.

Key Responsibilities of WAREHOUSE MANAGER

Staff Supervision & Development
Plan, organise, and manage all daily warehouse operations.
Goods in and inventory control
Ensure efficient and safe workflow
Manage warehouse recruitment, staff inductions and training
Oversee the inspection of quality control
Coordinate transport team to meet deadlines

Skills & Experience Required – WAREHOUSE MANAGER

Proven experience in warehouse management or a similar role
Experience within the Timber / Builders Merchant sector
Strong experience in warehouse procedures, inventory control and logistics
Solid understanding of Health & Safety (ISOH)
Effective communication skills
Customer-focused with sound commercial skills.
Good IT skills & PC literate and experience with Microsoft Outlook

Location/Area HERTFORDSHIRE

Salary Competitive remuneration package

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

We cover all roles within the Construction Materials sector including: